AB8 Privacy Policy — How We Keep Your Data Safe

When you create an account or use our services, certain information reaches us. This Privacy Policy explains exactly what we do with that data — what we collect, why we collect it, where it is stored, and how to have it deleted if needed.

We believe your personal data belongs to you. ab8 only collects what is genuinely needed — nothing extra, no hidden agenda. This policy is written in plain language so every member can read and understand it.

By using the ab8 website or app, you are considered to have agreed to this Privacy Policy. If you have any questions, feel free to ask via live chat.

Ab8 only collects information that is necessary to provide services and ensure security. A category-by-category breakdown is listed below.

• Your NID or passport image is used solely for KYC verification and stored on encrypted servers.
• Your mobile number is collected primarily to send OTPs and verify payments — it is not used for any other purpose.
• IP addresses are collected for fraud detection and security purposes — not to identify you personally.

Collected data is used only for the purposes it was gathered for. ab8 never misuses your information or applies it beyond its stated purpose.

• Account creation & management — login, password reset, and security verification.
• Payment processing — identity and account verification for deposits and withdrawals.
• Fraud prevention — to detect unusual activity and maintain platform security.
• Customer Support — Sharing relevant information with the support team so they can resolve your issues faster.
• Service improvement — analysing which features are used most and where issues arise.
• Legal Obligations — Retaining and providing specific data as required by regulatory authorities.
• Promotional communications — sending you bonus and offer information based on your preferences (which you can opt out of at any time).

Ab8 does not sell your data. However, there are specific situations where limited data sharing may be required.

• Payment Providers: Only the information necessary to verify transactions is shared with payment providers such as bKash, Nagad, or Rocket.
• Game Providers: Only the data required to run games — such as balance and session ID — is shared with game providers like Evolution and Pragmatic Play.
• Legal Obligations: We may be required to provide specific data in response to a valid court order or directive from a regulatory authority.
• Fraud Prevention: Reporting to the relevant authorities in cases of money laundering or fraud is a legal obligation.

Outside of the cases listed above, your data is never shared with anyone. Selling your information to third-party advertisers is strictly against ab8's policy.

The ab8 website and app use cookies. Cookies are small data files stored in your browser that help the site remember your preferences.

• Essential Cookies: To maintain your login session and keep the site secure — without these, the site cannot function properly.
• Functional Cookies: To remember your language preference, game filters, and location settings.
• Analytics Cookies: To understand which pages are visited most and where users encounter issues — all data is fully anonymised.
• Advertising Cookies: ab8 does not use third-party advertising tracking cookies.

You can disable cookies through your browser settings. However, disabling essential cookies may prevent login and certain features from working properly.

Ab8 uses industry-leading technology to keep your data secure. Our security systems operate 24 hours a day.

• All data transfers use SSL/TLS 256-bit encryption — no one can read the information passing between your browser and our servers.
• Stored data (particularly KYC documents and payment information) is protected with AES-256 encryption.
• Firewalls and intrusion detection systems are active to prevent unauthorized access to our servers.
• Regular third-party penetration tests are conducted to identify security vulnerabilities.
• If a suspicious login or access attempt is detected, the member is automatically alerted.
• ab8 staff can only access the information needed for their specific role — not your full account.

You also play a role in keeping your data secure — use a strong password, enable two-factor authentication, and change your password after logging in on an unfamiliar device.

Ab8 does not retain any data longer than necessary. Retention periods vary depending on the type of information.

• Account Information: For the duration your account is active, and for 5 years after closure — as required by law.
• Transaction Records: Retention for 5 years is mandatory under international financial regulations.
• KYC Documents: Up to 5 years after account closure — then permanently deleted.
• Game & Betting History: Stays on active accounts indefinitely — you can view or download your own history at any time.
• Support Chat Log: Retained for 2 years — to track the history of issue resolution.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.

Data that no longer needs to be retained beyond legal requirements is automatically deleted after the set period.

As an ab8 member, you have important rights over your own data. Contact support to exercise any of these rights.

To exercise your rights, send a message to support with "Privacy Request" in the subject. After your identity is verified, we typically respond within 7–30 business days.

Ab8 strictly prohibits use by anyone under 18. We take extra care to protect the data of minors.

• No one under 18 may open an account — date of birth verification is mandatory.
• We do not knowingly collect or store data belonging to any minor.
• If we become aware that data from a minor has been collected inadvertently, it will be deleted immediately.
• If you believe your child's data may be held by ab8, contact support@ab8.asia — we will investigate and take appropriate action.

Ab8 may update this Privacy Policy when needed, whether due to legal changes, new services, or security improvements.

• For significant changes, members will be notified in advance by email or push notification.
• The date of any changes will always be kept updated at the top of this page.
• Continued use of ab8 after any changes takes effect will be considered acceptance of the updated policy.
• To view a previous version of this policy, contact support and make a request.